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Money Back Guarantee

Money Back / Refunds Policy

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OVERVIEW

Returns and Exchanges can be initiated within 15 days of your purchase in order to qualify for our money back guarantee. Product must have original packaging. We regret we cannot refund items that have been used for health and safety reasons. Items perceived to be poor fitting are also not a valid reason for a refund. Only defective items that do not perform to the required standard supported by objective and verifiable evidence will be available for a refund.

Proof of purchase (order number) will be required for returns or exchanges. Buyer is responsible for return shipping. Note, we cannot grant our money back guarantee to items that have been discounted via a discount code at checkout; and thus, do not accepted returns of such items.

All returns of our Anti Snore Micro CPAP device and other products are subject to a $15 environmental waste disposal fee. If multiple items are returned at once, the respective fees for each product are accumulated (added together). Anti snoring devices are personal use items worn in or close to the mouth. Respiratory diseases and airborne illnesses such as viral meningitis, measles, tuberculosis, strep and malaria are highly contagious and may be easily transmitted via returned products. 

HOW TO INITIATE A REFUND OR EXCHANGE

To initiate a refund or exchange, please send an email to sales@snoringdevice.com.au

Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected. Furthermore, we cannot offer a refund via our money back guarantee to items that have been discounted through the use of a coupon code; thus, we do not accept returns or offer money back for such transactions.

REFUND PROCESS AND METHOD OF REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If return/exchange is approved, your refund will be processed using original method of payment (i.e. credit card, PayPal) within 10 business days.